As Senior Operations Manager, Shelley Johnson helps curate and implement company-wide training on new products and processes. She also leads the Solutions and Release Administration teams, ensuring compassionate claimant support and meticulous release packet review. Shelley focuses on streamlining processes, fostering collaboration, and finding scalable, efficient solutions to help her teams thrive and deliver exceptional service.

With a career spanning over 19 years in the financial industry, Shelley’s primary focus has been on operations, training, process improvement, and implementation. Whether it’s analyzing complex data sets or identifying bottlenecks, she thrives on unraveling challenges and finding innovative solutions. Shelley has designed and delivered comprehensive training programs, equipping teams with the tools they need to perform at their best. She revels in dissecting workflows, identifying inefficiencies, and implementing transformative changes.

A Colorado native and a devoted mother of two, Shelley finds joy in traveling, spending cherished time with family and friends, and embracing life’s adventures while valuing the journey as much as the destination.